My Contracts

Just enter your new address under "Modify address". The system will guide you through the next steps.

One time contracts like single trip travel insurance, cannot be changed after purchase.

For multi-trip travel insurances, you can make changes to your package or additional coverage by clicking on "modify insurance", and selecting the policy you wish to change. The changes will become effective from the start of your next monthly period when your monthly premium will also be changed. Please note there are some restrictions on the changes you can make in the first 6 months, and that trip cancellation coverage can only be added for the next period, if the period begins in more than 14 days. 

You cannot pause a single trip travel insurance policy. 

Multi-trip travel insurances can be paused or cancelled after the first 6 consecutive monhts of coverage. You can select to do so by clicking on "Pause or Cancel" and selecting the policy you wish to take action on. You can also choose how long you wish to pause for, or when you want the contract to be cancelled. 

All insurances can be withdrawn if purchased in the last 14 days, and the coverage has not started. To do so click on "Pause or Cancel".

You can change your payment method under "Modify insurance". Select your policy and then click on change payment. 

In case of a non-payment of a monthly premium we will send you a message that the recurring billing was not successful. If payment of a monthly premium has not been made the cover provided by this insurance will be inoperative from the start date the next monthly period of insurance cover.

To change your contact data just click on "Modify insurance" and enter your new information. You will receive a PIN to validate that your updated number or e-Mail address is correct.

Please go to "Modify insurance" and enter your new name. UNIQA will then verify your request and after the change has been accepted you will receive updated policy document.

In case the change cannot be done, UNIQA will contact you.

In case of changes, an updated policy will be sent to your e-Mail address automatically. At any time you can see and download your current policies under "View policies". 

Open ended contracts like multi-trip travel insurance can be paused after the first 6 consecutive months of coverage. You can choose to pause your coverage for one, two or three months. The pause will start at the beginning of your next monthly coverage period. You can select to pause by clicking on "Pause or Cancel".

Just enter your new address under "Modify address". The system will guide you through the next steps and ask you if an existing home insurance shall be kept and if you want protection for your new home.

Click on "Modify insurance" and choose the contract you want to change. Then select your future tariff or the additional risks you want to protect. All changes will be vaild from the next insurance period onwards. Also your monthly payment will be changed from then.

You can pause or terminate your insurance yourself online. Click on Cancellation. Modifications are possible always from the next month onwards. You can choose the lenght of a pause or from when you want to terminate a policy.

You can change your payment method under "Modify insurance". Select your policy and then click on change payment. You will be asked if you want to change the payment method for all contracts.

In case of recurring payments we will send you a message in case a payment was not successful. Your protection will continue for 5 days, so that you have time to fix the card issues. After 5 days your protection will get paused until payment of the premium for the next monthly period.

You will receive your new policy via e-Mail. Also in case of changes a changed policy will be sent to your e-Mail address automatically. At any time you can see and download your current policies under "View policies". 

To change your contact data just click on "Modify insurance" and enter your new information. You will reveive a PIN to make sure the new contact is correct.

Please go to "Modify insurance" and enter your new name. UNIQA will then verify your request and after the change is accepted you will receive updated policies.

In case the change can not be done, UNIQA will contact you.

Apartment insurance be cancelled by one month prior notification. Cancellation will take effect upon expiry of the current monthly insurance period. So you can always quit or pause within 31 days or less. In the first 14 days after purchase you can quit contracts immediately.

You can pause a recurring contract for one, two or three months. During this time you will also not get charged. The contract gets activated automatically afterwards again, and you are informed per e-Mail.

Apartment insurance contracts you can terminate immediately with the first 14 days after purchase, as long as you have not reported a claim. The paid insurance premium will be refunded then to your chosen payment method.