My claims

Welcome to the claim section of UNIQA pure. You can report a new claim here or see the status of an already reported claim request.

To report a claim for non "UNIQA pure" policies, please visit our standard claims page.

Please select the type of damage to report a new claim:

Which document i need?
Medical Issue / Accident Имали сте Медицински разходи или Злополука по време на пътуването си
Travel Disturbance По време на пътуването са откраднали багажа с твоите лични вещи
Trip Cancellation or Emergency Return Поради спешен случай не можете да отидете на пътуването си или сте се върнали рано от пътуването си
Pipe Leakage
Weather Damage

See claim status

Please login to see the progress
of your reported claims.

You receive also an e-mail
with every status change.

UNIQA Claims services

FAQs for My Claims

What to do in case of a claim?

At first place, take any immediate action to protect your property, contents from further damage, such as switching off the gas, electricity or water.

If you need to make a claim under your policy, please visit our website at within 5 working days upon becoming aware of the event. (In case of burglary notify the police, as well as the Insurer within 24 hours.)

Shall I be informed of the next steps?

UNIQA will send you an e-Mail with every step during the claim process to keep you informed. You can also check your claim status here.

How long will it take until my claim is handled?

This is depending of the complexity of your claim. First feedback will be sent within 24 hours. On average a claim is managed in 5 working days.

How can I provide additional documents?

In case we need additional documents, you will be informed via e-Mail and asked to upload them in the claims status.

What documentation do you need from me? Do I need to take an inventory?

When filing a claim, if you have ownership documents, that's great! But, we know that not everyone saves their documents. Tip from us: make sure to keep your documents on the more expensive stuff you buy—say 250 BGN and up. That way, we can settle your claim faster. Even if you don’t have the documents, keeping note of where and when you purchased more expensive items will help -. Please note that if you have a claim, we'll work with you to calculate adequate compensation.

How do you calculate the value of my contents during a claim?

We offer ‘replacement value’ for any destroyed, damaged, or stolen items. This means we’ll calculate the value of your item based on its current as-new market value. If the item is not available on the market anymore, we will make the calculation based on the closest analogue.

Here’s an example: Your camera has been stolen. You bought it three years ago for 300 BGN, and today, this exact model is available at a reduced price of 150 BGN. Since our job is to provide you with an exact replacement, the compensation will be 150 BGN.

How will I get paid for a claim?

Once your claim has been approved, we’ll issue a payment directly into your account that is used for premium payment or into any other bank account filled by you in the claim form

How fast will a claim be paid?

Our goal is for most simple contents claims to be paid almost instantly. There will be cases in which we’ll need to review the incident to approve the claim, and there will be content property claims or liability claims that may take longer to settle. For example, if some of the information we require is missing from your report, our team will need an extra time to manually assess the incident and will most likely get in touch with you for further review or inspection